3月17日付款购买了rapidpeer.com，到现在还没收到货，请问应该怎么处理？
付款前后共收到三封邮件，主题分别是：Customer Invoice、Order Confirmation 、Invoice Payment Confirmation，然后就是paypal的确认付款信息银行信用卡已经扣费，最后一封邮件内容如下：
This is a payment receipt for Invoice XXXX sent on 17/03/2011
Dedicated (17/03/2011 - 16/04/2011)
TurboFTP: No
RSS: No
Gigabit Port: Yes $47.90 USD
------------------------------------------------------
Sub Total: $47.90 USD
Credit: $0.00 USD
Total: $47.90 USD
Amount: $47.90 USD
Transaction #: XXXXXXXXXXXXXXXXXXXXXX
Total Paid: $47.90 USD
Remaining Balance: $0.00 USD
Status: Paid
You may review your invoice history at any time by logging in to your client area.
Note: This email will serve as an official receipt for this payment.
自己英文也不是很过关，不知道现在该怎么处理？
还是因为我自己还差一个操作步骤？
另外想问问这个网站购买后是通过远程桌面操作，还是给我一个网页地址，我打开直接操作Rutorrent呢？
谢谢大家的解答！！！ Bandwidth: Unlimited Dedicated
(Dedicated = You are only user, MAX SPEEDS! )
Disk Space: 250 GB
Line Speed: 100 mbit, 1 Gigabit Option
Active Torrents: Unlimited
Easy Interface: ruTorrent
(Special RapidPeer Edition
File/Download Access: Web, FTP , SFTP, rsync
Setup Time: INSTANT at payment
RapidPeer Exclusive
Remote Reboot Yes
Create/Make Torrents: Yes
Locations Available: USA, Europe
Root Access: No
1 Month Signup
$ 34.95 Special
我加了G管，所以价格高12美金吧 好像。。。 邮件询问客服 邮件询问客服
sherry 发表于 2011-3-21 10:36 http://www.gebi1.com/images/common/back.gif
我已经发了tickets，邮件也发送了，一直没有回音哦。。。不知道啥回事，有人和我用过一样的box嘛？ Setup Time: INSTANT at payment
应该立即开通才对，难道商家跑路了？
一般付款后除了你贴出来的付款确认信，还会收到一封服务开通成功的信，包括服务器IP和用户名密码等信息。 Setup Time: INSTANT at payment
应该立即开通才对，难道商家跑路了？
一般付款后除了你贴出来的付款确认 ...
hothduser 发表于 2011-3-21 10:51 http://www.gebi1.com/images/common/back.gif
付款确认信之后就没收到任何邮件了。。。
我在Portal Home > Client Area > My Domains
和Portal Home > Client Area > My Products & Services这两个里面看到的都是No Records Found
My Invoices里面倒还是有我的付款帐单 17/03/2011 17/03/2011 $47.90 USD Paid View Invoice
这里显示的也是已经付款，不知道是不是我还要进行一个什么操作呢？ 回复 6# dch
你现在能做的也只有发ticket了。另外我搜了下这个RapidPeer，貌似网上的评价都比较负面。 回复dch
你现在能做的也只有发ticket了。另外我搜了下这个RapidPeer，貌似网上的评价都比较负面 ...
hothduser 发表于 2011-3-21 11:01 http://www.gebi1.com/images/common/back.gif
If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.
Support / Network - For Customers, or for any Technical Questions
Sales - For New Services, or to Add Services
for G debugging - Confirmed issues
请问我该发给哪个呢？能不能给个问题的模板我啊。。。E文实在太差了。。。嘿嘿。。。 选Sales
你可以这么写：
I have just ordered and paid for Platinum DEDICATED service, but till now I haven't got any information on what my server is or when my server will come up.Please hurry up, I'm still waiting. 选Sales
你可以这么写：
I have just ordered and paid for Platinum DEDICATED service, but till now I ...
hothduser 发表于 2011-3-21 11:27 http://www.gebi1.com/images/common/back.gif
好的 谢谢你了。。。 选Sales
你可以这么写：
I have just ordered and paid for Platinum DEDICATED service, but till now I ...
hothduser 发表于 2011-3-21 11:27 http://www.gebi1.com/images/common/back.gif
一如既往的收到以下邮件：
Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: My order
Priority: Medium
Status: Open
I have just ordered and paid for Platinum DEDICATED service, but till now I haven't got any information on what my server is or when my server will come up.Please hurry up, I'm still waiting.Thanks!
前面发的四个Tickets都是在发送后瞬间收到这封邮件回复，然后没有下文。。。{:2_119:} Invoice Date Due Date Total Status
17/03/2011 17/03/2011 $47.90 USD Paid 发给哪个部门都可以，我相信这公司不超过1个人 发给哪个部门都可以，我相信这公司不超过1个人
Pia 发表于 2011-3-21 12:43 http://www.gebi1.com/images/common/back.gif
看到这句灰心了。。。 发给哪个部门都可以，我相信这公司不超过1个人
Pia 发表于 2011-3-21 12:43 http://www.gebi1.com/images/common/back.gif
+1
看这网站的设计，太蛋疼了。。。连个theme都没的。。。 +1
看这网站的设计，太蛋疼了。。。连个theme都没的。。。
hothduser 发表于 2011-3-21 13:07 http://www.gebi1.com/images/common/back.gif
现在国内PT的话，用哪个站点box好点呢？能不能给推荐几个下次备用？谢谢 现在国内PT的话，用哪个站点box好点呢？能不能给推荐几个下次备用？谢谢
dch 发表于 2011-3-21 13:19 http://www.gebi1.com/images/common/back.gif
我现在用的是VPS，12刀3个月，VMWare虚拟，20G硬盘，400MB内存，100MB共享带宽不限流量，TOS里也没有禁止P2P，热门种子有5-7M的上传速度，1个月刷了2T。其实这个VPS当初买的时候是用于建网站和PPTP/L2TP IPSEC VPN的，后来接触了PT，才装了个Transmission挂着刷流量。
和专门的seedbox比起来，VPS一般硬盘都比较小，需要自己配置系统&软件，如果没接触过linux的话配起来还是很有难度的，不过优点也很明显，便宜，而且还可以做其他用途（做网站，VPN，SSH等等） 这样看起来 我还是只能买box了 非常抱歉，向你推荐了这个盒子。我也是看他们便宜，尝试了这个盒子。前面的时间还算好，最后一周服务器再也连不上。发ticket，email都没有人回。两天后，我直接paypal dispute， reverse了我的payment：
I bought this seedbox service with 1 Gigbit add-on from rapidpeer.com. Unfortunately the speed is not as fast as they advertised. Most importantly the server is unstable and I always have no download and upload. Yesterday the seedbox server was down. I submitted a technical support ticket but I got no answer. Their live support is offline all day. Today I sent another message, no answer again. Their service is not the same as they described. I am tired of their trash seedbox and extremely poor service. Right now the server is still down. I have changed seedbox provider and don't need their service anymore.Now I just want my money back.
这个供应商到现在还没有在paypal里回音，估计关门了。
如果你用的是信用卡，联系信用卡公司把钱reverse回来。
祝好运！ 非常抱歉，向你推荐了这个盒子。我也是看他们便宜，尝试了这个盒子。前面的时间还算好，最后一周服务器再也 ...
hysteria 发表于 2011-3-21 16:12 http://www.gebi1.com/images/common/back.gif
刚致电paypal上海的电话了，kfmm说虚拟物品交易不受保护，英文水平太烂，你发的这些只能大致猜懂。
你说的是向信用卡发卡银行申请把这笔款退回给我吗？不知道具体操作应该是怎样的？
另外，你说的发信给paypal，刚才kfmm说就算我发起争议，最后审核的时候还是会因为虚拟物品交易关闭我的争议。。。